🛍️ Hule Shop Policies

Effective from: 01/04/2025

I. GENERAL POLICY

Hule Shop is an social marketplace website offering both physical and digital products, including:

  • Products designed, owned, or operated by Hule

  • Products sold by third-party partners and vendors

By using Hule Shop as a buyer or seller, you agree to all terms and conditions listed below.

II. BUYER POLICY

1. Buyer Rights:

  • Receive the correct product as described, in good condition and within the expected delivery time.

  • Request a refund or replacement in the event of a defective, damaged, or incorrect item.

  • Have your personal and payment information protected.

  • Access prompt customer support in case of issues.

2. Buyer Responsibilities:

  • Provide accurate contact and shipping information.

  • Carefully review product details (size, color, format, etc.) before placing an order.

  • Avoid refund/return requests for personal reasons (e.g., wrong size selected, changed your mind).

  • Refrain from spamming, abuse, or any activity that affects the seller or platform negatively.

III. SELLERS POLICY

1. Seller Obligations:

  • Provide accurate product descriptions and specifications.

  • Ensure product quality, timely fulfillment, proper packaging, and shipment.

  • Support fair return/refund policies when errors or defects are confirmed.

  • Hold intellectual property rights for all content and products provided.

  • Comply with all applicable laws, including those regarding copyright, safety, and fair business.

2. Prohibited Seller Actions:

  • Consistent late or missing deliveries.

  • Using misleading descriptions or stolen media.

  • Selling counterfeit or copyrighted items without authorization.

  • Engaging in fraudulent activities or manipulating reviews/sales.

🔸 Hule reserves the right to suspend or terminate partnerships with sellers who violate these policies.

IV. SHIPPING POLICY

1. Physical Products:

  • Processing time: 1–5 business days

  • Estimated delivery time:

    • Domestic (UK/US): 3–7 business days

    • International: 7–21 business days

  • Shipping fees: Automatically calculated at checkout based on destination and item type.

  • Note: Orders may arrive in multiple packages if shipped from different warehouses or partners.

2. Digital Products:

  • Delivered instantly after successful payment via email or download link.

  • No physical shipping applied.

V. Return & Refund Policy

1. Physical Products:

You may request a refund or replacement if:

  • The item is defective, damaged, or significantly different from the description

  • The wrong size, color, or item was delivered

🕒 Claims must be submitted within 30 days of delivery, with clear photo evidence.

❌ Refunds/returns are not accepted if:

  • You ordered the wrong size/color or changed your mind

  • You provided an incorrect shipping address

  • The issue does not result from seller fault

📩 To submit a request, contact: su*****@*******ia.com

2. Digital Products:

Due to the nature of digital goods, all sales are final and non-refundable, unless:

  • The file is corrupted, unusable, or the wrong product was delivered

🕒 Please contact us within 7 days of purchase for file replacement or refund (if eligible).

VI. Payment Policy

  • Accepted methods: Visa, Mastercard, PayPal, Apple Pay, Google Pay

  • Full payment is required before processing any order

  • All prices include applicable taxes unless stated otherwise

VII. Privacy Policy

  • Hule Shop is committed to protecting your personal and payment information.

  • Your data will only be used for order processing, communication, and improving user experience.

  • We do not sell or share your information with third parties without your consent.

VIII. Customer Support

Feel free to chat with us on social media, on our website or send us an email.

📧 Email: su*****@*******ia.com
⏱️ Response time: Within 24–72 business hours

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